Bulk change membership plan prices.

How to bulk change customers prices.

Please be aware this is a complete solution feature

IMPORTANT:

Before we get started please be aware you cannot change the price for the future only immediately. the bulk update always takes 5 working days from the effective date. Therefore if you would change on todays date it will take 5 working days to change the price for customers.

Do not change the effective date

Firstly you will go to the settings cog in the top right, Then scroll down and click the 'bulk actions' tab.

Within the bulk actions tab you will now click 'create new action'. As well as giving this action a name.

Select the membership plan which you would like to change the price for, then you can also enter in the date you would like to change from.

For example if you select the 1st of January 2021 this means anyone after this time will have a price change, however anyone before then will not.

Leave effective date as today's date. Otherwise it does not change the subscription amount therefore putting them overdue each month. If you want to change the price in the future you need to setup the bulk action on this date.

Enter in the new price of the membership plan for all of the customers currently on this plan.

We would advise checking multiple times that you have entered in everything correctly.

Click the 'check and schedule' button.

You will be able to see the customers prices which will be changing. If the correct customers are showing up and the setup is also correct you can confirm and schedule.

Click save.

The price of the membership you selected will be changed in 5 working days time.

The members affected would receive an email from gocardless in regards to the change as a subscription is cancelled and resetup