Knowledge Base

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Knowledge Base

FAQ

FAQ

Get a quick answer with FAQ's

Member Management FAQ

Why is my member unable to book classes?

Why is my member denied access.

How A New Member Sign's Up

Why can't my Member Log in?

How to freeze and unfreeze a membership

Adding referrers to members

Why Can't My Members Pay by Card Online? 🤔

Forgotten password? 😩

How to set and change a profile picture from within clubright.

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Diary and Bookings FAQ

How to delete a reoccurring activity

How to change the time of an activity

Displaying Activities on the Diary

How to add and remove member bookings manually.

How to Add New Activities to Existing Products and Memberships

Club/Class/App Access Troubleshooting

How to create a PT Session

How to message members through the diary

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Payments FAQ

Changing Direct Debit Bank Details

changing the date of a DD payment

Collecting An Overdue Payment Through the Till

A Quick Guide To Refunding

Customer mandate pending approval

Collect a One Off Payment using GoCardless

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Messages FAQ

How can I send files using ClubRight?

How to personalise Emails and SMS messages with customer names.

Other FAQ

ClubRight Remote Access

Difference between Core and Complete

Selling, Moving, Expanding?

How to copy existing items

The Members Grid

Social Distancing Attendance Tool

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