FAQ

Access control and scanner troubleshooting

Trouble shooting automatic turnstiles, doors and scanners.

When it comes to the club access no longer working, we typically find this is due to a change on your site and not typically related to the ClubRight software. Below are some troubleshooting tips.

 

Troubleshooting PC and Hardware.

- It is important to ensure that your access control set-up has a dedicated Windows PC. Please ensure the computer has at least 6GB of physical memory and is hardwired to the internet.

- Check all cables are fully connected and nothing is blocking the ports. Ensure all hardware is working. Also please ensure the welcome screen is open and online. 

- If you have issues accessing the setting menu, you can find an F12 key on the on-screen keyboard included with Windows.

- Please ensure you have C++ and .net frameworks. Please ensure you have both the x64 and x86 versions available here:

 


 

Troubleshooting the ClubRight scanner

Older PC's my need a powered USB hub if unable to power the scanner.

 


 

Troubleshooting automatic entry

Check you have the correct controller installed. 

Please ensure that any software from previous suppliers is uninstalled and make sure that the Nortech testing software is also uninstalled.

Please contact your supplier 

Book your Access Control Survey

To ensure we provide the right advice for your Access control needs use this link to book a call
https://meetings-eu1.hubspot.com/wayne-heath/accesscontrolsurveycall


The purpose of this call is to scope out and advise how the ClubRight integration operates.

 

If you are having an entry system fitted please let us know the date of this 2 days before it is scheduled. Therefore we can offer assistance where needed.