Sending bespoke messages

Sending a message to a member

With ClubRight, it's easy to send a bespoke message to an individual member, or the same message to multiple members.

Go to the Members Profile that you want to send a message to, click on the Comms Hub and select the + Send Message button. 

You will then need to choose how you would like to send your message, between email, SMS, and a MailChimp export. All options are shown in the dialogue box shown below.

Dependant upon the method you select, you will see different text boxes appear. 

With emails you are able to add a subject line and can customise the look and feel of the message. You will also be prompted as to whether you should restrict the email to member who have provided the relevant consent. 

Once you are ready, click send and the message will be delivered.

An SMS will accept standard text only. It's also worth noting that an SMS message has a maximum character limit of 160 - should you exceed 160 characters, the message will be sent as multiple messages (160 per message).  Once you are ready, click send and the message will be delivered.

If you'd like to add this member to a new or an existing contact list within MailChimp -  select MailChimp and then choose from the dropdown options. Clicking send will add the member to that list. *You will need to go into your MailChimp account to actually send the message.  

Should a member reply, their response can be found within the Message Centre on the Dashboard. 

New, unread messages will be in green - simply click on the message to read and hit Reply to quickly respond back.

All message history will be stored and found within the Comms Hub section of the Member's Profile.